Shipments and returns

Immi Toys Rent  hanya melayani pengiriman untuk wilayah Surabaya/ Sidoarjo/ Gresik. Semua pengiriman dilakukan langsung oleh tim kurir kami. Kami tidak melayani pengiriman melalui jasa perusahaan pengiriman barang lainnya. Kecuali penyewa dapat menjemput mainan tersebut setelah sewa yang kedua kalinya.

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Tim kurir kami akan melakukan pengiriman barang setelah kami melakukan verifikasi pembayaran anda.

Proses pengiriman barang kami lakukan setiap hari Senin sampai hari Sabtu. Pengiriman barang dilakukan setelah pembayaran biaya penyewaan atau sesuai tanggal yang disepakati.

Besarnya biaya kirim disesuaikan dengan jarak kilometer lokasi tempat tinggal anda dengan kantor Immi di Surabaya Barat.

Apabila terjadi masalah ketika kurir sudah sampai di alamat tujuan  saat menjemput / mengirim seperti:

  • Alamat tidak dapat ditemukan;
  • Tidak ada penerima barang maupun orang yang diwakilkan di alamat tersebut;
  • Customer tidak dapat dihubungi;

Maka pengiriman tersebut akan dibatalkan dan dibebankan biaya pengiriman tambahan untuk biaya pengiriman kembali barang yang sudah dipesan tersebut.

Jika anda menerima barang dalam keadaan rusak pada saat pengiriman maka anda dapat memilih opsi penggantian barang atau opsi pengembalian uang (refund), setelah kami menerima konfirmasi berupa foto dari tim kurir yang mengantarkan barang tersebut.

Apabila penyewa hendak mengembalikan mainan melalui jasa pengiriman pihak ketiga maka segala resiko keselamatan dan kondisi mainan menjadi resiko penyewa hingga mainan tersebut sampai di kantor gudang kami.

Jika terjadi masalah pada pengiriman, anda dapat menghubungi tim Customer Service (CS) ImmiToys yang dapat dihubungi melalui online chat di whatsapp atau line. Waktu kerja tim CS kami dari hari Senin sampai hari Sabtu, pukul 09.00-21.00 WIB.